1. Order Processing

Most in-stock orders are prepared within 1–3 business days after payment authorization. Processing time is separate from carrier transit time.

Payment verification, address review, peak demand, inventory availability, public holidays, or unusually large orders may require additional processing time.

2. Shipping Methods and Costs

Available shipping methods and applicable charges are displayed during checkout before payment is submitted. Shipping cost may depend on the destination, selected delivery method, order contents, or an offer available at the time of purchase.

If a free-shipping offer applies, its eligibility and conditions will be shown before checkout is completed.

3. Estimated Delivery Time

For orders delivered within the United States, standard carrier transit is estimated at 5–12 business days after dispatch. This estimate does not include the 1–3 business day processing period.

Delivery estimates are not guaranteed. International delivery times, where available, vary by destination, carrier operations, customs processing, local delivery services, weather, holidays, and other circumstances.

4. Fulfillment and Shipping Origin

Orders may be fulfilled through our operations or fulfillment partners, depending on inventory availability and delivery destination. Products within the same order may not always ship from the same facility.

5. Tracking Information

Once an order has shipped and tracking is available, a shipping confirmation or tracking update will be sent to the email address provided at checkout.

After a shipping label is created, allow time for the carrier’s first scan to appear. Some carriers provide limited scans or update tracking only at major transit milestones.

6. Delivery Delays

Delivery estimates may be affected by carrier operations, customs inspections, severe weather, transportation disruptions, holidays, remote destinations, or other circumstances outside normal operating control.

If we cannot ship within the time stated at checkout or otherwise promised, we will provide the notice and options required by applicable law. These options may include consenting to a delay or canceling the unshipped order for a prompt refund.

7. Lost or Missing Packages

If a shipment appears lost or cannot be located, contact us so we can review the available tracking and carrier information.

If tracking shows “Delivered” but you cannot find the package, check the delivery area, household members, reception desk, neighbors, or local carrier. You may then email us with your order number so we can review the circumstances and discuss reasonable next steps.

Any replacement, refund, carrier investigation, or other resolution will depend on the shipment details and applicable consumer rights.

8. Customer-Provided Shipping Information

Please provide a complete and accurate delivery address at checkout. Contact us promptly if you notice an error.

Address changes cannot be guaranteed after fulfillment or shipping preparation has begun. Incorrect or incomplete address information may delay delivery or cause a package to be returned or misdirected.

9. International Orders

If international delivery is offered and selected at checkout, customs duties, import taxes, brokerage fees, clearance fees, or other local charges may apply. Any available shipping and charge information will be shown during checkout.

Customs procedures and local delivery conditions may affect delivery times. Please check the rules that apply in your destination before placing an international order.

10. Split Shipments

An order containing multiple products may occasionally be divided into separate shipments. Packages may arrive at different times and may have separate tracking numbers.

Shipping Support

For delayed, missing, or tracking-related orders, email service@velrionpbr.com with your order number and the email address used at checkout.