Shipping policy

Shipping Policy

Shipping methods, shipping charges, and any available delivery estimates are shown at checkout before you place your order. The options displayed for your order depend on the delivery address and the items purchased.

Order Processing

We begin preparing your order after payment has been confirmed. Processing and delivery times can vary based on product availability, destination, carrier operations, and other circumstances. Any delivery estimate shown at checkout or in your order confirmation is an estimate unless expressly stated otherwise.

Tracking

When your order ships, we will send a confirmation to the email address provided with your order. If tracking is available, the confirmation will include tracking information. Tracking updates may take time to appear after the carrier receives the package.

Delivery Address

Please check your delivery address before placing your order. If you need to request an address change, contact us as soon as possible and include your order number. We cannot guarantee that a change can be made after an order has entered processing or been handed to the carrier.

Delayed, Missing, or Damaged Packages

If your package is delayed, missing, or arrives damaged, contact us at service@velrionpbr.com with your order number and details of the issue. For a damaged package, photos of the item and packaging can help us review your request.

Returns

For return eligibility and instructions, please see our Refund Policy.

Contact

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Beijing Yanmao Technology Co., Ltd.

Room 306, 3rd Floor, Building 2, No. 16 Minzu University North Road, Weigongcun, Haidian District, Beijing, China